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How jiliroyal Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you use your account, how we protect it, and what rights you hold over it.

Account data protectionTouch 'n Go eWallet, Boost, GrabPay payment privacyYour right to access and correct dataClear data retention termsDirect contact path for privacy requests

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DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Security and transparency work together here. We apply encryption across account login, payment flows, and data storage so that information tied to your account — including records of deposits made via DuitNow or FPX — is not readable if intercepted. Cookies on the platform track session state and preferences only; we do not use them to build advertising profiles sold to third parties. Data we hold on your account is kept for as long as your account is active and for a defined period afterward as required by our platform's fraud-prevention obligations.

Encryption on All Account Data

Your login credentials, payment references from Touch 'n Go eWallet or Boost, and personal details are encrypted at rest and in transit. We do not store raw payment credentials.

Cookie Use Is Limited

We use cookies to keep your session active and remember your account preferences. No cookies on this platform are used to serve third-party advertising or track your activity off-site.

Retention and Deletion

Account data is held while your account is open and for a set period after closure for fraud and dispute purposes. You may request deletion of non-essential data at any time via live chat.

Access Requests Handled Directly

You have the right to ask what personal data we hold on your account. Submit the request through live chat or email and we will respond with a clear summary within the handling window.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Privacy requests — whether you want to view your stored data, correct an error, or ask us to remove specific records — go through dedicated channels. Our account support team handles these separately from general gameplay queries so your request gets the right attention. We aim to acknowledge every data-related request within one business day.

Live Chat Open the live chat window inside your account dashboard to submit a privacy request directly. Our team will confirm receipt and route your query to the data handling team.

Email Support Send a written privacy request to our support email address shown in your account settings. Include your registered account name and the specific data you are asking about.

Account Settings Some data corrections — like your contact number or preferred e-wallet — can be updated directly inside your account settings without contacting support at all.

What This Policy Covers and Why It Applies to You

jiliroyal Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with us, we collect the information needed to run your account securely — your name, contact details, and the payment credentials you choose to use. If you deposit via Touch 'n Go eWallet, Boost, or GrabPay, we record the transaction reference

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and amount to match it to your account wallet; we do not store your full e-wallet credentials or PIN on our servers. Your data is used to process withdrawals, verify your identity where required by our platform security checks, and send you account-relevant notifications such as
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transaction confirmations. We do not sell your personal information to third parties. Data may be shared with payment processors strictly to complete a transaction you initiated, or with security services that help us detect fraud on your account. Access to your personal information within our team
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is limited to roles where it is operationally necessary. This policy applies to all account holders accessing the platform where local law permits. If you are browsing from Petaling Jaya or anywhere else in Malaysia and have questions about how a specific data point is handled,
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you can reach us through the contact paths listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on jiliroyal

These are the questions we hear most often from account holders about how their data is managed. If your question is not covered here, live chat or email support will get you a specific answer faster than searching the page.

We collect your name, email address, contact number, and the payment method details you provide — such as a GrabPay or Touch 'n Go eWallet reference — to operate your account and process transactions.

We share data only with payment processors handling a transaction you started, and with security services checking for fraud. We do not sell personal information to advertisers or unrelated third parties.

Send your request through live chat inside your account dashboard or via the email address in your account settings. Include your registered name and we will prepare your data summary.

Yes. Contact support through live chat or email with the specific detail you want corrected or removed. Non-essential data can be deleted on request; some records must be kept for fraud-prevention purposes.

We record only the transaction reference and amount needed to match the deposit to your account wallet. Full e-wallet credentials or PINs are never stored on our servers at any point.

This policy applies to account holders accessing the platform where local law permits. Eligibility and access depend on your local jurisdiction — use the platform in regions where it is lawfully available to you.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How jiliroyal Handles Your Personal Information

How We Protect and Manage Your Information

Encryption on All Account Data

Cookie Use Is Limited

Retention and Deletion

Access Requests Handled Directly

How to Reach Us About Your Data

Common Questions About Your Privacy on jiliroyal

01 What personal data does jiliroyal collect when I open an account?

02 Does jiliroyal share my data with anyone outside the platform?

03 How do I request a copy of the data you hold on my account?

04 Can I ask jiliroyal to correct or delete my personal information?

05 How does jiliroyal handle payment data from Boost or Touch 'n Go eWallet?

06 Does this Privacy Policy apply to me if I access the platform from Malaysia?

Privacy Policy

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